Privacy Policy

Last Updated: August 22, 2026

1. Introduction

Sockmader ("we," "us," "our," or "the Company") is a professional custom socks manufacturer located in Zhengzhou City, Henan Province, China. We operate the website sockmader.com (the "Site") and provide OEM, ODM, and white-label sock customization and wholesale services to businesses worldwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us through contact forms, inquiry emails, live chat, WhatsApp, or sample requests, we may collect:

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data:

• IP Address & Location: Your IP address, approximate geographic location (country/city level), and ISP
• Device & Browser: Browser type, operating system, screen resolution, device type
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, scroll depth
• Cookies: Small text files stored on your device (see Section 4 below)

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

3.1 To Provide Our Services

• Process your inquiries, quote requests, sample orders, and production orders
• Communicate with you about your project, design, production, and shipping status
• Provide customer support and after-sales service
• Process payments and manage billing

3.2 To Improve Our Website & Services

• Analyze website traffic and user behavior to improve site functionality and user experience
• Monitor and troubleshoot technical issues
• Understand which products and content are most popular

3.3 For Marketing & Business Communication (with your consent)

• Send you product catalogs, promotional offers, and industry updates (only if you have opted in)
• Notify you of new sock styles, seasonal offerings, or service updates

You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at the contact details below.

3.4 Legal Compliance & Security

• Comply with applicable laws, regulations, and legal requests
• Prevent fraud, abuse, and unauthorized access to our systems
• Protect the rights, property, and safety of our company and our customers

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Below is a summary of the types of cookies we use:

Managing Cookies

You can also change or withdraw your cookie consent at any time by clicking Cookie Settings in the footer of any page on this site.

You can control and delete cookies through your browser settings. Most browsers allow you to:

• View all cookies stored on your device
• Block third-party cookies
• Block all cookies (may affect website functionality)
• Delete cookies when you close your browser

For instructions, visit your browser's help page: Chrome | Firefox | Safari | Edge

5. Third-Party Services

We use trusted third-party services to operate our website and business. Each service has its own privacy policy governing how they handle your data. We do not control their data practices and encourage you to review their policies.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

• Service Providers: We share necessary data with trusted vendors (listed in Section 5) who help us operate our website, process payments, deliver orders, and provide customer support. These providers are contractually obligated to protect your data and use it only for the agreed purpose.
• Shipping Partners: We share your name, address, and phone number with shipping carriers to deliver your orders.
• Legal Compliance: We may disclose information if required by law, court order, or government authority, or to protect our legal rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction. We will notify you before such transfer.
• With Your Consent: We may share information with third parties when you give us explicit permission to do so.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

You may request earlier deletion of your data at any time (see Section 9).

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols (HTTPS).
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job duties.
• Secure Storage: Data is stored on secured servers with firewall protection and regular security updates.
• Payment Security: We do not store credit card information. All payment processing is handled by PCI-DSS compliant third-party processors (e.g., PayPal).
• Regular Review: We periodically review and update our security practices.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking reasonable steps to protect your data.

In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within 72 hours, as required by GDPR Article 33.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 GDPR Rights (EU/EEA/UK Residents)

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing at any time (does not affect processing done before withdrawal).
• Right to Lodge a Complaint: You may complain to your local Data Protection Authority. See EU DPAs list.

9.2 CCPA Rights (California Residents)

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, or share.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply. However, you may opt out of "sharing" (cross-context behavioral advertising) via our cookie settings.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at the details below. We will respond to your request within 30 days (or as required by applicable law).

9.3 Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal bases:

• Consent: When you voluntarily provide information via forms or chat, or opt into marketing communications.
• Contractual Necessity: When processing is necessary to fulfill an order or service you have requested.
• Legitimate Interests: For website analytics, security, and business operations that do not override your rights.
• Legal Obligation: When required by law (e.g., tax records, customs documentation).

10. Children's Privacy

Our website and services are intended for business-to-business (B2B) customers. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Our factory is located in China, and we serve customers worldwide. Your personal information may be transferred to and processed in countries outside your country of residence, including China, the United States, and EU member states. These countries may have different data protection laws than your country.

To ensure appropriate protection during international transfers, we:

• Use service providers that implement appropriate safeguards (e.g., Standard Contractual Clauses for EU data transfers).
• Only transfer data necessary for the stated purpose.
• Ensure recipients are bound by confidentiality and data protection obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• For material changes, we will provide a prominent notice on our website or notify you by email.
• We encourage you to review this policy periodically.

Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the information below: